Housing Navigator

Housing Navigation · Pleasant Hill, California
Department Housing Navigation
Employment Type Full-Time
Minimum Experience Experienced
Compensation $22 to $25 Hourly



Housing Navigator


Founded in 1991, Hope Solutions "formerly Contra Costa Interfaith Housing" is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 1,500 families and individuals in Contra Costa County who are homeless or are at-risk for homelessness. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations required to receive services.

Hope Solutions just completed a bold 5-year strategic plan that calls for the agency to triple the number of people we house and serve by 2024  We are seeking a dynamic, energetic team player that can help the organization increase its impact, broaden its donor base, increase its public presence, engage residents to be agents of change, and ensure that Hope Solutions continues to achieve excellence and operate with the highest integrity.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we are focused on "ending homelessness one family at a time." We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals in Contra Costa County.

We envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. 

Could our mission be your mission?

Learn more about us @ hopesolutions.org 


We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that leads to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help to advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.


DeanneExecutive Director—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games.

Alex—Chief Operating Officer lives in Walnut Creek with his wife, son, and dog.  Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family making food, listening to jazz, and relaxing.

Sara—Director of Programs—lives in West Contra Costa County with her partner and has raised four children. She enjoys walking, knitting, dancing, writing poetry, reading, and Burning Man. Sara is an LCSW and holds a Doctorate in Education.

Bill—Director of Housing Programs—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation. 

Christina—Director of Finance—lives in Pleasant Hill with her husband, three children, and their dog.  In her spare time, she volunteers at her children's schools and with Girl Scouts, is on the PTA Board and local AYSO Board.  She also enjoys attending her children's many sports activities.

Tanya—Director of Housing Navigation— lives in East Contra Costa County. She is married with one daughter and two sons. She has a Masters in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.

Kristina—Director of Human Resources—lives in Cordelia with her modern-day blended family and is a proud Air Force Mom. She enjoys spending time with family, yoga, indoor cycling, hiking, brunch with friends, and loves to laugh. She believes if you look for the good in all things, you will find it.


Hope Solutions seeks an energetic Housing Navigator who is flexible and responsive to support the needs of our clients while possessing the skill set to collaborate with interdisciplinary team members and community partners. We are looking for compassionate service-driven individuals who fundamentally believe in the potential of others. The Housing Navigator (HN) provides advocacy and support to residents referred for housing by the Contra Costa County Continuum of Care Coordinated Entry System.  The HN collaborates with case managers at Care Centers, receiving referrals of applicants who are eligible for available housing opportunities throughout the county.  The HN will work to support the resident's housing applications and advocate with landlords to obtain housing.  As a piece of a more extensive system, the Housing Navigator will work to see an applicant through the application process to the accomplishment of obtaining and maintaining housing.  The Housing Navigator will also collaborate with the housing assessment team, the outreach program, and the prevention/diversion program as needed.

 Supervisory Responsibility:  None


Client Support:

  • Receive and process Housing Navigation referrals from Coordinated Entry Case Managers.
  • Meet with HN clients, complete assessments of clients' housing needs, and create individualized housing action plans.
  • Assist clients in identifying appropriate housing-related resources necessary to obtain and sustain housing placement.
  • Assist clients with "document readiness" (gathering and maintaining verification documents required for housing applications).
  • Seek housing on behalf of clients, including researching and providing affordable, shared, board & care, and any other appropriate housing opportunities, as needed.
  • Transport clients to meet with prospective landlords, to complete housing applications, and to inspect potential units on an as-needed basis.
  • Meet with clients in the field and conduct housing inspections as necessary.
  • Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.
  • Provide proactive follow-up home visits to ensure stability and further progress towards self-sufficiency; make referrals to service providers supporting housing stability on an as-needed basis.


Community Outreach and Engagement:

  • Participate in Coordinated Entry meetings related to housing placement for permanent supportive housing, rapid rehousing, and/or shelter plus care vouchers, on behalf of clients.
  • Provide mediation and advocacy with landlords on the client's behalf to assist with obtaining and/or maintaining housing.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
  • Serve as a liaison between property managers and participants as well as between participants and neighbors. Respond promptly to concerns or complaints from landlords, property owners, or neighbors.


Organizational/Administrative Responsibilities:

  • Enter all client data into the HMIS system by the 5th of each month for the previous month.
  • Maintain confidential data files that adhere to HIPAA regulations.
  • Ensure that HMIS data is entered in a consistent and timely manner.
  • Assist with the creation and annual distribution of standardized client satisfaction surveys.
  • Attend all required meetings, including but not limited to: Hope Solutions staff meetings, Housing Navigation/HDAP Team meetings, Coordinated Entry system meetings, consumer case conferences, linkage meetings with other agencies, and training as assigned.
  • Professionally represent Hope Solutions in all circumstances.
  • Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
  • On-call, after hours, and backup work may be required.
  • Other duties as assigned.


Position Qualifications:

  • Knowledge of and belief in "Housing First" philosophy and strategies
  • A conviction about the capacity of people to grow and change
  • A can-do attitude and willingness to take the initiative in designing key program elements and new systems
  • Commitment to continuous improvement and a willingness to admit and learn from mistakes
  • A Bachelor's degree in social work, psychology, or related field; equivalent experience will be considered.
  • Extensive knowledge of Hope Solutions resources and HIPAA compliance.
  • Minimum of two years' experience in the human service field, preferably in dual diagnosis, substance abuse, mental health, and/or homeless setting.
  • Must be familiar with the needs and issues of homeless families and adults with mental disabilities.
  • Bi-lingual in English/Spanish a plus.
  • Outstanding written and verbal communication skills.
  • Computer proficiency in the use of Microsoft and database applications.
  • Must have operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.
  • Must pass LiveScan screening and TB test.
  • Salary contingent upon skill and experience.


Physical Qualifications:

  • The person in this position may make home visits to residents who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
  • May accompany residents on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
  • Must be able to work in a desk setting for up to 3 hours at a time to make calls to residents, research resources on the internet, collaborate with community providers with calls/emails.
  • Office setting activities are required, such as typing on a laptop/computer to respond to emails, enter case notes into a database, copy and fax forms and documents on a copy machine related to maintaining or obtaining housing.
  • Occasionally must be able to lift and carry objects weighing up to 40 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
  • Ability to drive an automobile and transport oneself and residents to appointments, or to meet at resident homes, including driving at night. 


If you're a good fit, we want to meet you!

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  • Location
    Pleasant Hill, California
  • Department
    Housing Navigation
  • Employment Type
  • Minimum Experience
  • Compensation
    $22 to $25 Hourly