Housing Advocate

Support Services · Pleasant Hill, California
Department Support Services
Employment Type Part-Time
Minimum Experience Experienced
Compensation $22 to $25 hourly


Housing Advocate (Part-Time .75 FTE)


Founded in 1991, Hope Solutions "formerly Contra Costa Interfaith Housing" is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 1,500 families and individuals in Contra Costa County who are homeless or are at-risk for homelessness. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations required to receive services.

Hope Solutions just completed a bold 5-year strategic plan that calls for the agency to triple the number of people we house and serve by 2024  We are seeking a dynamic, energetic team player that can help the organization increase its impact, broaden its donor base, increase its public presence, engage residents to be agents of change, and ensure that Hope Solutions continues to achieve excellence and operate with the highest integrity.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we are focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals in Contra Costa County.

We envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. 

Could our mission be your mission?

Learn more about us @ hopesolutions.org 


We’re adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that leads to a higher quality of life for our clients. 

We’d like to learn more about you—apply for the role! What’s our team like? 

Here’s a snapshot of some of the folks at Hope Solutions who help to advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.


DeanneExecutive Director—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids’ games.

Alex—Chief Operating Officer lives in Walnut Creek with his wife, son, and dog.  Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family making food, listening to jazz, and relaxing.

Sara—Director of Programs—lives in West Contra Costa County with her partner and has raised four children. She enjoys walking, knitting, dancing, writing poetry, reading, and Burning Man. Sara is an LCSW and holds a Doctorate in Education.

Bill—Director of Housing Programs—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation. 

Christina—Director of Finance—lives in Pleasant Hill with her husband, three children, and their dog.  In her spare time, she volunteers at her children’s schools and with Girl Scouts, is on the PTA Board and local AYSO Board.  She also enjoys attending her children’s many sports activities.

Tanya—Director of Housing Navigation—lives in East Contra Costa County. She is married with one daughter and two sons. She has a Masters in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.


Suzanne—Director of Development—lives in Alameda with her two teenage sons. She is a Rotarian, a member of the Alameda Elks Lodge, and serves on the Board of Directors for the Golden Gate Area Council Boy Scouts of America. She enjoys all things nature including wilderness camping, off-road exploring, kayaking and wandering the diverse terrain of California.

Kristina—Director of Human Resources—lives in Cordelia with her modern-day blended family and is a proud Air Force Mom. She enjoys spending time with family, yoga, indoor cycling, hiking, brunch with friends, and loves to laugh. She believes if you look for the good in all things, you will find it.




Hope Solutions seeks an energetic Housing Advocate who is flexible and responsive to support the needs of our clients while possessing the skill set to collaborate with interdisciplinary team members and community partners. We are looking for compassionate service-driven individuals who fundamentally believe in the potential of others. The Housing Advocate provides assessment, advocacy, and support services to Contra Costa residents who are homeless or at risk of becoming homeless. S/he provides housing-related assessment, housing crisis intervention, housing counseling, financial counseling and assistance, information and referral, housing placement, and post-placement follow-up. These tasks are toward the goal of assisting clients in obtaining and maintaining permanent, affordable, stable, and decent housing. The Housing Advocate works primarily under the Contra Costa HIV/AIDS Program and may be asked to provide some services connected to the Contra Costa County Homeless Coordinated Entry System on an as-needed basis.


Supervisory Responsibility:  None



HIV and AIDS Housing Program:

  • Receive and process service referrals from County HIV/AIDS Case Managers and directly from clients in the community.
  • Conduct housing needs assessments within a week of receiving a referral.
  • Assist with completing applications for HOPWA and HOPWA-COVID emergency housing assistance on behalf of clients in need.
  • Assist clients in identifying appropriate, affordable housing and housing-related resources necessary to obtain and sustain housing placement.
  • Conduct housing inspections as necessary.
  • Maintain confidential data files that adhere to HIPAA regulations.
  • Enter all client data into the ARIES system by the 5th of each month for the previous month. Ensure that ARIES data is entered in a consistent and timely manner into the ARIES data management system.
  • Adhere to all program policies and procedures, including the Data Quality Management Plan.
  • Participate in the county’s HIV/AIDS case management and medical rounds.


Coordinated Entry:

  • By appointment, drop-in, or phone call, be available to assist homeless consumers or those who are at risk of becoming homeless to access information about affordable housing within the county. Provide information and referral to the county’s coordinated entry system and crisis services when needed/appropriate.
  • Attend Housing Placement Committee meetings and represent consumers as requested.


Organizational/Administrative Responsibilities:

  • Professionally represent Hope Solutions in all circumstances.
  • Comply with policies, procedures, standards of practice, and outcome requirements for the program.
  • Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
  • Comply with all local, state, and federal regulations and Hope Solutions Policies and Procedures.
  • Maintain confidential data files that adhere to HIPAA regulations.
  • Assist with the creation/distribution of client satisfaction/feedback surveys.
  • Administer and track monthly financial subsidy needed by each family in their individualized plan.
  • Attend all required meetings, including but not limited to: Hope Solutions staff meetings, Probation Housing Program Team meetings, adult case manager team meetings, and linkage meetings with other agencies.
  • Attend regular individual supervision meetings and provide timely reporting on housing resources and housing stability of clients.
  • On-call, after hours, and backup work may be required.
  • Other duties as assigned.


Position Qualifications:

  • Knowledge of and belief in “Housing First” philosophy and strategies.
  • A can-do attitude and willingness to take the initiative in designing key program elements
  • A conviction about the capacity of people to grow and change.
  • A creative thinker/adaptive personality.
  • Commitment to continuous improvement and a willingness to admit and learn from mistakes.
  • A Bachelors’s degree in social work or related field; equivalent experience will be considered.
  • Excellent communication skills, particularly listening, mediation, and writing skills.
  • Strong organizational skills with the ability to meet a demanding workload.
  • Detail-oriented to complete requirements of files and contract compliance.
  • Extensive understanding of property management, landlord/tenant laws preferred.
  • Extensive knowledge of Contra Costa housing resources, HIPAA, and Spanish speaking a plus.
  • Ability to navigate remote working technology and adhere to COVIC-19 PPE guidelines when working directly with clients and/or in the office.
  • Must pass LiveScan screening and TB test.
  • Salary contingent upon skill and experience.

Physical Qualifications-

  • The person in this position may make home visits to residents who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
  • May accompany residents on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
  • Must be able to work in a desk setting for up to 3 hours at a time to make calls to residents, research resources on the internet, collaborate with community providers with calls/emails.
  • Office setting activities are required, such as typing on a laptop/computer to respond to emails, enter case notes into a database, copy and fax forms and documents on a copy machine related to maintaining or obtaining housing.
  • Occasionally must be able to lift and carry objects weighing up to 40 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
  • Ability to drive an automobile and transport oneself and residents to appointments, or to meet at resident homes, including driving at night. 

  We are an equal opportunity employer. If you're a good fit, we want to meet you!


Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Pleasant Hill, California
  • Department
    Support Services
  • Employment Type
  • Minimum Experience
  • Compensation
    $22 to $25 hourly