Housing Navigator

HousingWORKS! · Pleasant Hill, California
Department HousingWORKS!
Employment Type Full-Time
Minimum Experience Experienced
Compensation $23 to $25 Hourly


Housing Navigator


Founded in 1991, Hope Solutions "formerly Contra Costa Interfaith Housing" is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 1,500 families and individuals in Contra Costa County who are homeless or are at-risk for homelessness. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations required to receive services.

Hope Solutions just completed a bold 5-year strategic plan that calls for the agency to triple the number of people we house and serve by 2024. We are seeking a dynamic, energetic team player that can help the organization increase its impact, broaden its donor base, increase its public presence, engage residents to be agents of change, and ensure that Hope Solutions continues to achieve excellence and operate with the highest integrity.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we are focused on “ending homelessness one family at a time.” We strive to be inclusive, compassionate, and responsive to community needs. We accomplish our work with integrity, accountability, gratitude, and humor.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals in Contra Costa County.

We envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. 

Could our mission be your mission?

Learn more about us @ hopesolutions.org 


We’re adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that leads to a higher quality of life for our clients. 

We’d like to learn more about you—apply for the role! What’s our team like? 

Here’s a snapshot of some of the folks at Hope Solutions who help to advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.


DeanneExecutive Director—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids’ games.

Alex—Chief Operating Officer lives in Walnut Creek with his wife, son, and dog.  Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family making food, listening to jazz, and relaxing.

Sara—Director of Programs—lives in West Contra Costa County with her partner and has raised four children. She enjoys walking, knitting, dancing, writing poetry, reading, and Burning Man. Sara is an LCSW and holds a Doctorate in Education.

Bill—Director of Housing Programs—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation. 

Christina—Director of Finance—lives in Pleasant Hill with her husband, three children, and their dog.  In her spare time, she volunteers at her children’s schools and with Girl Scouts, is on the PTA Board and local AYSO Board.  She also enjoys attending her children’s many sports activities.

Tanya—Director of Housing Navigation—lives in East Contra Costa County. She is married with one daughter and two sons. She has a Master's in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.


Suzanne—Director of Development—lives in Alameda with her two teenage sons. She is a Rotarian, a member of the Alameda Elks Lodge, and serves on the Board of Directors for the Golden Gate Area Council Boy Scouts of America. She enjoys all things nature, including wilderness camping, off-road exploring, kayaking, and wandering the diverse terrain of California.

Kristina—Director of Human Resources—lives in Cordelia with her modern-day blended family and is a proud Air Force Mom. She enjoys spending time with family, yoga, indoor cycling, hiking, brunch with friends, and loves to laugh. She believes if you look for the good in all things, you will find it.




Hope Solutions seeks an energetic Housing Navigator who is flexible and responsive to support the needs of our clients while possessing the skill set to collaborate with interdisciplinary team members and community partners. We are looking for compassionate service-driven individuals who fundamentally believe in the potential of others. The Housing Navigator works with community landlords, helping to manage housing units on behalf of landlords who lease to participants, including supporting compliance with tenant rental agreements, overseeing tenant-caused maintenance issues, developing landlord/owner contacts, and perform quarterly unit inspections. The Housing Navigator works as part of the interdisciplinary Rapid Re-Housing teams.


Supervisory Responsibility:  None


Client Support:

  • Use a Housing First, participant-driven approach for all services.
  • Meet with identified families and their Case Manager to complete assessments of clients’ housing needs and create plans for obtaining safe, sustainable housing.
  • Assist clients in identifying desirable, decent housing options, working to mitigate screening barriers.
  • Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including tenant/landlord rights and responsibilities.
  • Collaborate closely with Case Management staff to support residents to overcome issues that may place them at risk for eviction, including but not limited to: behavioral issues, mental health problems, or physical limitations that affect their ability to abide by lease agreements/rules of residency.
  • Provide education on housing retention strategies, including but not limited to encouraging and assisting residents in taking advantage of services and programs available to them.
  • Research and identify housing opportunities for clients as requested or needed.
  • Partner with Case Managers to introduce clients to prospective landlords and facilitate the completion of housing applications on an as-needed basis.
  • Meet with landlords or clients in the field and conduct housing inspections as necessary.
  • Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.

Property Management:

  • Maintain good working relationships with landlords/owners who lease to RRH clients.
  • Partner with clients and landlords to ensure timely and high-quality maintenance of participant units on an as-needed basis.
  • Conduct quarterly HUD HQS unit inspections.
  • Support outreach and marketing strategies developed by the Housing Navigator(s) to identify landlords and build housing inventory.
  • Create and maintain consistent communication channels, both verbal and written, between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, etcetera).
  • Provide Fair Housing information to assist residents in understanding their responsibilities and rights; provide education to residents to support positive landlord communication/relations.
  • Ensure smooth move-in for new residents, including assistance with furnishings, keys, instructions on the use of appliances, and any needed information specific to their unit – including an introduction to an on-site property manager, if applicable.

Organizational/Administrative Responsibilities:

  • Professionally represent Hope Solutions in all circumstances.
  • Comply with policies, procedures, standards of practice, and outcome requirements for the RRH Programs.
  • Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
  • Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
  • Complete required administrative paperwork and reports in a timely and accurate manner, including data entry into the Homeless Management Information System (HMIS), if required.
  • Attend all required meetings, including but not limited to all-staff meetings, HousingWorks Program Team meetings, Navigator meetings, and linkage meetings with other agencies.
  • Perform all other duties and responsibilities as assigned.
  • On-call, after-hours, and backup work for other team members may be required.

Position Qualifications:

  • Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless families and youth.
  • AA or AS degree in Business or field applicable to property management or a minimum of two years experience in property management.
  • Demonstrated knowledge of property management.
  • Knowledge of property management, real estate, and building terms.
  • Knowledge of MS Excel spreadsheet; knowledge of AppFolio property management software preferred.
  • Ability to think clearly and manage multiple changing priorities, and use good judgment and remain pleasant and positive while doing so.
  • Bi-lingual in English/Spanish a plus.
  • Outstanding written and verbal communication skills.
  • Computer proficiency in the use of Microsoft and database applications.
  • Must have operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
  • Must pass LiveScan screening and TB test.
  • Salary contingent upon skill and experience

Physical Qualifications:

  • The person in this position may make home visits to residents who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
  • May accompany residents on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
  • Must be able to work in a desk setting for up to 3 hours to make calls to residents, research resources on the internet, collaborate with community providers with calls/emails.
  • Office setting activities are required, such as typing on a laptop/computer to respond to emails, enter case notes into a database, copy and fax forms and documents on a copy machine related to maintaining or obtaining housing.
  • Occasionally must lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
  • Ability to drive an automobile and transport oneself and residents to appointments or to meet at resident homes, including driving at night.

  We are an equal opportunity employer. If you're a good fit, we want to meet you!


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  • Location
    Pleasant Hill, California
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $23 to $25 Hourly